Frequently Asked Questions

Please allow 1-3 business days to process your order. After that it generally takes another 2-3 business days for shipping. Tracking information will be sent via email when your order ships from our North Carolina Fulfillment facility.

A carrier may scan the package as "Delivered" when it is out for delivery and you may receive the delivery on the next business day. Packages are occasionally left with neighbors, a building manager, or your mail room and receiving department if shipped to a business.

Make sure to check areas such as a porch, garage, or even behind bushes. Please check with neighbors or household members as they may have received the package on your behalf.

If you do not receive the package within the next 2-3 business days, please let us know so we can work on a solution.

We want you to love your Canaan's products, but if you’re dissatisfied for any reason, we want to make it right. Please visit the Returns and Refunds link at the bottom of our homepage. This link will provide you with detailed steps on how to process a return.  You may also contact us by email at

Yes, we currently ship within US, Canada and Select European Countries.